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Shipping Policy

Welcome to Dubai Lux Diamonds, your premier destination for exquisite jewelry. We are committed to delivering our exceptional products to customers around the globe with care and efficiency. This Shipping Policy outlines our practices and procedures for shipping within the United Arab Emirates (UAE) and internationally.

Local Shipping - United Arab Emirates

Delivery Times:

  • Orders are typically processed within 1-2 business days.
  • Delivery within the UAE usually takes 2-5 business days from the time of dispatch.

Shipping Costs:

  • We offer free shipping on all orders within the UAE.
  • No minimum purchase is required.

Tracking:

  • Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.

Worldwide Shipping

Delivery Times:

  • International orders are processed within 1-2 business days.
  • Delivery times vary by destination but typically range from 5-15 business days.

Shipping Costs:

  • Shipping costs for international orders are calculated based on the destination, weight, and size of the package.
  • These costs will be clearly communicated at checkout before you finalize your purchase.

Customs, Duties, and Taxes:

  • International customers are responsible for any customs fees, duties, or taxes imposed by their respective countries.
  • These charges are not included in the product price or shipping cost and must be covered by the recipient.
  • Dubai Lux Diamonds is not responsible for any delays caused by customs clearance processes.

Tracking:

  • You will receive a tracking number for your international order once it has been dispatched, allowing you to track its journey to your doorstep.

General Shipping Information

Packaging:

  • All items are securely packaged to ensure they arrive in perfect condition.

Insurance:

  • Every shipment is insured from the time it leaves our facility to the moment it is delivered to you.

Shipping Restrictions:

  • Please note that due to shipping restrictions, we may not be able to ship to certain countries. These restrictions will be noted at checkout.

Address Changes:

  • We cannot change the shipping address once an order has been dispatched. Please ensure your delivery details are correct at the time of purchase.

Lost or Damaged Items:

  • In the rare event that your order is lost in transit or arrives damaged, please contact us immediately to assist with a resolution.

Contact Us

For any questions or concerns regarding your order or our Shipping Policy, please contact us at:

Thank you for choosing Dubai Lux Diamonds. We look forward to adorning you with elegance and sophistication.